1
Ask about exact specification
Request the precise frame material, glazing specification, glass thickness, spacer bar type, and hardware included in each quote. Two quotes that appear similar in price can differ significantly in specification, so having this detail in writing is the only reliable way to compare like-for-like rather than relying on a headline total.
2
Ask what's included versus what's extra
Clarify whether the quote includes removal and disposal of old frames, making good internally, external finishing, and any structural work identified. Some quotes look cheaper because they exclude items that others include as standard, so ask each company directly what is and isn't covered by their price.
3
Ask about certification and compliance
Confirm whether the company is FENSA or CERTASS registered and that you will receive the relevant certificate after installation. This is a straightforward but important question, as it confirms the legal compliance of the work and protects you when you come to sell your home.
4
Ask about guarantee terms in detail
Ask how long the guarantee lasts for the frame, glazing and hardware separately, whether it is insurance-backed, and what routine maintenance is required to keep it valid. Guarantee terms vary considerably between companies and can be a meaningful factor in overall value, not just an afterthought.
5
Ask about lead time and installation process
Find out a realistic lead time from order to installation, how long the installation itself is expected to take, and what happens if unforeseen issues arise during fitting, such as discovering damaged brickwork. A company that gives clear, specific answers is generally more trustworthy than one offering vague reassurances.
6
Ask for references or examples of past work
Ask to see examples of similar past installations, whether photographs or details of comparable projects, and how long the company has been trading in your area. This gives you a better sense of their experience with projects similar to yours, beyond just the numbers on the quote.